-
1 customer dissatisfaction
марк. неудовлетворенность потребителей (товарами (услугами), уровнем обслуживания; возникает из-за различия между ожиданиями и последующим реальным опытом потребителей)Ant:* * *Англо-русский экономический словарь > customer dissatisfaction
-
2 customer dissatisfaction
Большой англо-русский и русско-английский словарь > customer dissatisfaction
-
3 customer dissatisfaction
Банковское дело: неудовлетворённость клиента банкаУниверсальный англо-русский словарь > customer dissatisfaction
-
4 customer
сущ.1) марк. = consumer 1),ATTRIBUTES: average 2. 2), commercial 1. 1), core 2. 1), current 2. 2), dependable 2. 2), direct 1. 3), distant 1. 1), end 1. 1), external 1. 3), final 1. 3), industrial 1. 1), internal 1. 3), key 2. 1), loyal 1. 1), major 1. 2), potential 2. 1), profitable 1. 1), prospective 2. 2), regular 1. 2), repeat 3. 2), target 3. 2)
foreign ( international) customer — зарубежный клиент, международный клиент
customer-oriented approach — подход, ориентированный на потребителя
customer-oriented pricing — ценообразование, ориентированное на потребителя
Her best customer of wine, olive oil and tobacco was Germany. — Ее лучшим покупателем вина, оливкового масла и табака была Германия.
vendor’s customer — клиент продавца
cash-cow customer — "дойный" клиент
credit card customer — клиент, расплачивающийся кредитной картой
to lose a customer — потерять клиента [покупателя\]
to service [to serve\] customers — обслуживать покупателей [клиентов\]
Ant:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theorySee:advertising customer, average customer, business customer, cash customer, charge-account customer, cloning customers, commercial customer, core customer, credit customer, current customer, defaulting customer, dependable customer, direct customer, distant customer, end customer, established customer, exacting customer, external customer, final customer, first time customer, first-class customer, government customer, higher-priority customer 2), high-priority customer, impatient customer, industrial customer, institutional customer, internal customer, key customer, long-standing customer, lost customer, loyal customer, major customer, manufacturer's customer, marginal customer, minor customer, non-preferred customer, patient customer, potential customer, preferential customer, preferred customer, premium customer, primary customer, private label customer, profitable customer, prospective customer, registered customer, regular customer, repeat customer, residential customer, retail customer, return customer, secondary customer, separate customer, target customer, ultimate customer, wholesale customer, would-be customer, customer acceptance, customer account, customer accounting, customer advice, customer affairs, customer appeal, customer attitude, customer base, customer behaviour, customer benefit, customer bias, customer category, customer cloning, customer coalition, customer complaint, customer confusion, customer conviction, customer data, customer delight, customer demand, customer departmentalization, customer discrimination, customer dissatisfaction, customer engineer, customer environment, customer evaluation, customer excellence, customer feedback, customer file, customer flow, customer goodwill, customer group, customer information, customer inquiry, customer involvement, customer journal, customer knowledge, customer ledger, customer list, customer location, customer loop 2), customer loyalty, customer management, customer market, customer mix, customer perception, customer perspective, customer preferences, customer profile, customer profitability analysis, customer quality, customer rate, customer relations, customer relationships, customer research, customer response time, customer retention, customer satisfaction, customer segment, customer service, customer size, customer specialization, customer support, customer survey, customer targeting, customer transaction, customer value, customer's account, customer's man, customer's needs, customer's specifications, customers cloning, customers flow 1) create customers, support customers, class of customer, assignment of customers, at the customer's option, business to customer, business-to-customer, circle of customers, class of customer, cloning of customers, customer in service, customer of long standing, know your customer, receivables from customers, voice of the customer, American Customer Satisfaction Index, customer assurance program, customer buying process, customer credit risk, customer financing risk, customer holdover effect, customer's loan consent, customer's net debit balance, Healthcare Customer Service Associate, Know Your Customer Rule2) ТМО клиент, абонент, объект (люди, блоки данных, задания, требования, процессы, сообщения, программы, вызовы, стоящие в очереди на обслуживание к компонентам системы обслуживания; напр., касса, узел коммутации, процессор, программа)See:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theory
* * *
клиент: лицо, которое приобретает товары или услуги, берет что-либо в аренду (особенно на регулярной основе).* * *. . Словарь экономических терминов .* * *покупатель; заказчик -
5 неудовлетворенность клиента банка
Большой англо-русский и русско-английский словарь > неудовлетворенность клиента банка
-
6 complaint
kəmˈpleɪnt сущ.
1) жалоба, недовольство, неудовлетворенность Syn: discontent, dissatisfaction, lamentation, plaint
2) а) протест (против чего-л.), выражение протеста б) юр. иск, жалоба Syn: accusation, charge
3) болезнь, заболевание, недуг Syn: sickness, illness недовольство причина недовольства;
- my chief * is that... главная причина моего недовольства заключается в том, что... жалоба, сетование;
- he is full of *s он постоянно жалуется;
- you have no cause of * у вас нет оснований жаловаться (юридическое) жалоба;
иск;
возбуждение уголовного дела;
- to lodge a * against smb. подавать жалобу на кого-л;
- bill of * исковое заявление, жалоба ( письменная) (коммерческое) рекламация;
претензия;
- customer *s претензии потребителей;
- "Complaints" "стол претензий", "бюро жалоб" болезнь, недомогание;
боль;
- a * of the liver боль в печени;
- he's suffering from a heart * он страдает болезнью сердца > he who makes constant * gets little compassion вечные жалобы не находят сочувствия complaint болезнь, недуг ~ возбуждение уголовного дела ~ жалоба;
to lodge (или to make) a complaint (against smb.) подавать жалобу на кого-л;
I have no complaint to make мне не на что жаловаться;
without complaint безропотно ~ жалоба ~ иск ~ недовольство ~ официальное обвинение ~ причина недовольства ~ пункт обвинения ~ рекламация ~ жалоба;
to lodge (или to make) a complaint (against smb.) подавать жалобу на кого-л;
I have no complaint to make мне не на что жаловаться;
without complaint безропотно ~ жалоба;
to lodge (или to make) a complaint (against smb.) подавать жалобу на кого-л;
I have no complaint to make мне не на что жаловаться;
without complaint безропотно lodge a ~ подавать жалобу make a ~ подавать жалобу make a ~ подавать рекламацию tax assessment ~ иск, связанный с неправильным налогообложением ~ жалоба;
to lodge (или to make) a complaint (against smb.) подавать жалобу на кого-л;
I have no complaint to make мне не на что жаловаться;
without complaint безропотно written ~ письменная жалоба written ~ письменная претензияБольшой англо-русский и русско-английский словарь > complaint
См. также в других словарях:
Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… … Wikipedia
dissatisfaction — noun ADJECTIVE ▪ deep ▪ growing, increasing ▪ general, widespread ▪ popular, public ▪ … Collocations dictionary
customer — noun ADJECTIVE ▪ big, favoured/favored (esp. BrE), favourite/favorite (esp. AmE), good, important, key, large, major ▪ They are one of our biggest custom … Collocations dictionary
Cost of poor quality — (COPQ) or poor quality costs (PQC), are defined as costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor Quality Costs.[1] COPQ is a… … Wikipedia
Orange United Kingdom — Infobox Company company name = Orange company company type = Subsidiary foundation = 1994 (by Hutchison Telecom) location = flagicon|UK Bristol, UK key people = Tom Alexander (Chief Executive) area served = United Kingdom industry =… … Wikipedia
Virtuous circle and vicious circle — A virtuous circle or a vicious circle is a complex of events that reinforces itself through a feedback loop toward greater instability. A virtuous circle (or virtuous cycle) has favorable results, and a vicious circle (or vicious cycle) has… … Wikipedia
Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… … Wikipedia
Electronic toll collection — (ETC), an adaptation of military identification friend or foe technology, aims to eliminate the delay on toll roads by collecting tolls electronically. It is thus a technological implementation of a road pricing concept. It determines whether the … Wikipedia
Production leveling — Production leveling, also known as production smoothing or – by its Japanese original term – heijunka (平準化?),[1] is a technique for reducing the muda waste and vital to the development of production efficiency in the Toyota Production System and… … Wikipedia
Demand leveling — is the deliberate influencing of demand itself or the demand processes to deliver a more predictable pattern of customer demand. Some of this influencing is by manipulating the product offering, some by influencing the ordering process and some… … Wikipedia
US Airways — IATA US ICAO AWE Callsign CACTUS … Wikipedia
